Telephone Interviews
Employers often use telephone interviews as a way of screening candidates to narrow the pool of applicants who will be invited for in-person interviews. This approach minimizes the time and expenses involved in interviewing out-of-town candidates.
Employers will sometimes call without prior notification. Unless you feel completely prepared, try to reschedule surprise interviews. You might say that you have a conflict and suggest a time you can call them back. This should allow you to be fully prepared for the interview.
Have Ready:
- Pen and paper
- A calculator
- The job posting
- A copy of the resume and cover letter which you sent
- Questions about the company
- Your calendar
The techniques of a pro:
- Smile - it comes through in your voice
- Speak directly into the phone
- Don't smoke, chew gum, eat or drink anything.
- Stand up. Your voice sounds stronger.
- Avoid ah, er, hum. This habit is especially noticeable on the telephone. This takes practice. So practice.
For a winning performance:
- Confirm the caller's name.
- If necessary, repeat or re-phrase the questions you are asked. It tells the caller that you listened carefully, and gives you time to think about your answer.
- Compensation issues usually come at the end of the interviewing cycle, not at the telephone stage. If asked, you can truthfully say you don't know enough about the job to state a salary figure.
- Throughout the interview, as opportunities allow, re-affirm your qualifications, and express your interest in the job and the company. Conclude with a clear desire to talk about the job further - in person.