HIE Install and Support Analyst
Job Description: HIE Install and Support Analyst’s are responsible for managing the implementation of all interfaces for assigned NextGen Healthcare Customers; Pre Implementation through to post go-live audit. Responsibilities include: Exercise discretion and independent thinking to make recommendations and advise customers regarding the use of their interface, hardware and software platforms; Use independent judgment to address and resolve technical issues; Installing Health Information Exchange related software components; Respond to all support issues in less than 2 hrs by telephone and maintain average resolution time of less than 2 days. Resolve and close all tickets with customer’s approval; Manage call queue and make sure follow-ups are timely including making sure other company; SQL querying and analyzing log files to help resolve issues; Providing Clients Strategies on implementing and phasing their Health Information Exchange implementations; Provide HIE architecture guidance; Support clients and/or third party Vendors with RSA, Mirth, NextGen Software Specifications and other NextGen Software Solutions.
Posting Date: 04/29/2012
Contact: Robert Liedtka (firstname.lastname@example.org)